By submitting this form, you consent to share the review along with your name on the site. We do not sell personal data to third parties. Your email address will not be made public but maybe used by us for communication purposes. If you are below 16 years of age, you are required to obtain prior permission from your legal guardian(s). If you wish to access or erase your personal information, you can do so by submitting your details here.
|Guest •||January 08, 2019|
I am wondering if the bad reviews were the new designers of the proposed remodel! I am HORRIFIED at the proposed design! I love the lounge! It is a lounge ! Comfy couches and comfy chairs ! It is spit up perfectly for family and friends to rest and recoup after being at Mayo all day, After surgery on my leg, I sat in “my chair “and watched my fire place and my tv show! Please don’t change this regal hotel! Please don’t mess with CLASSIC comfortable ELEGANCE This hotel is STUNNING! Please don’t replace elegance with modern uncomfortable cafeteria type furniture! The colors are stark white and ridiculous green! People are trying to rest and heal! I could go to MaRRIOT next door if I wanted modern This is a place that serves royalty from all over the world! The towers reflects elegance and treats us like royalty. The Kahler towers reflects elegance and kindness from employees like no other place I have seen. Kahler Towers is a refuge of peace and comfort! I truly am wondering where I will stay from now on! The new proposal for lounge is cafeteria uncomfortable modern. What is going on???? You are about to destroy beautiful history for cheap looking uncomfortable modern! Why ???? I hope this finds the person in charge before they tear down restful elegance for modern crap. I am here now , not one person here that I have spoken with are pleased with these ugly pictures proposed lounge I come several times a year so do a lot of these that are here now! We come for the lounge not a cafeteria. Can you imagine surgery or in a wheel chair trying to maneuver thru the sea of white tables and stiff looking chairs? Please don’t destroy this restful beauty. You will ruin the tower
|Guest •||June 07, 2018|
Not what I was expecting
This is marketed as the only 5 star hotel in Rochester so my expectations were very high. However, the positives were outweighed by the negtaives. Firstly, the staff at the front desk of the Kayler Grand were pleasant and called concierge from the Towers part of the hotel who came to collect me from reception. They were very kind and took me to my room and told me about the various dining options. Towers guests have access to the lounge on the 11th floor where they served complimentary wine and food. My room on the 10th floor was very big with a nice bathroom with a shower and sink unit. All very clean. The bedroom was also large and had a fridge with complimentary water. It was also very quiet. However, it smelled like a hospital with a strong antiseptic smell which made me wonder if a patient from the Mayo Clinic had stayed there before me and they had to deep clean the room. Also, the bed sheets were stained and smelled like they hadn't been cleaned plus the pillows also smelled like they needed a good wash. Had I not have been exhausted after a 20 hour journey, I would not have slept in that bed. Quite honestly, I was happy to leave because I felt like a patient at the Mayo with the clinical smells and general feeling of being at a hospital. It’s very ex[ensive to stay there which would be acceptable if I was wanting a 5 star hotel as a Mayo clinic patient but as a business traveller, do not stay here
|Guest •||May 10, 2018|
One bad apple Dont spoil the whole bunch..
There was tons of help available when needed as I am a wheelchair traveler and was alone for this trip. I got back and forth to my appointments and ALL my needs are met with no complaints. My only issue is when a room service employee (F) told me that he wouldn't come back and get my tray, it was housekeepings job, and I could set it outside my room..There was NO WAY in my physical condition it was possible. Not to mention i had the same meal twice.. the morning it looked amazing.. everything was hot, even the toast. The meal he brought was cold and looked unimpressive. Deb in morning room.service and Devin in maintenance are the reasons I will always stay here though! OUT OF THE.WAY AND TOP OF THE LINE CUSTOMER SERVICE!
|Guest •||May 10, 2018|
The Kahler Grand Hotel in a wheelchair
Hubby and I made our first-ever trip to Rochester and chose to stay at the Kahler Grand, We made reservations several weeks in advance for a 10-night stay, longer than the Mayo said my first medical screening/testing/treatment should take. We wound up staying there 3 weeks. The hotel desk was very helpful each time we needed to extend our stay, finding ways for us to stay in our same room. We were very impressed when we first entered our accessible room. Hubby and I agreed that it was THE best accessible room we've ever stayed in, throughout the US and abroad. It was also the largest accessible room we've stayed in, larger than our first apartment together in San Francisco! The bed was extremely comfy. The floors were properly textured in both tile and carpet, allowing me to self-propel my wheelchair without trouble. The tile in the floor of the shower was textured so I could stand up from the shower chair without slipping - a major problem we've encountered in almost every hotel we've stayed in the past. The refrigerator and microwave were small, but adequate for storing/reheating leftovers and items we purchased for the room (milk, etc.). We were a bit surprised to find no plates, glassware (other than cardboard coffee cups for the coffee maker) or eating utensils for use while eating in the room; however, hubby was able to bring up plates, etc., from the Lobby level restaurant as needed. It was very easy getting around town from the hotel as well: the Mayo Clinic is directly across the street. The streets surrounding the neighborhoods surrounding the hotel are level, with accessible street crossings. The Kahler Grand also provides access to both the Subway and Skyway, allowing easy (and comfortable) access to most of the downtown area. Once you stay in a hotel for awhile, though, you begin to notice problems here and there. The bar and restaurants had both high points and low points: I'll review each of them individually. The housekeeping staff is often far too early or far too late in their daily visits, or don't show up at all. The elevators have what we and other hotel guests called 'the elevator ghost' as quite often the elevator stopped at a floor no one had chosen or went up when you'd asked for down and vice-versa. The most difficult (and irritating) problem for me is that there are NO wheelchair accessible bathrooms on the hotel's ground level (Lobby, bar&restaurants, ballroom). That makes absolutely NO sense to me! The nearest accessible bathrooms are on the Mezzanine level (which means leaving your table if you're dining and riding an elevator if the need arises while dining or sitting in the bar) or going back to your room (if you're a hotel guest) to use a bathroom. I tried using the mezzanine bathroom twice, only to discover the door was locked unless you carried an active hotel guestroom key. I enjoyed our stay at the Kahler Grand and would certainly stay there again: I would have given them 5 stars instead of only 4 stars if it hadn't been for the lack of accessible bathrooms, either on the main floor or on the mezzanine without a room key. TIPS FOR WHEELCHAIR GUESTS: Carry your room key with you at all times whether you ever use it or not. Ask the front desk to call a wheelchair-accessible taxi for you if you intend to travel via taxi - all taxi's are not accessible. Certainly do try the restaurants and bar (especially during Happy Hour with many excellent discounts), but do call ahead from your room to let them know you're arriving with a wheelchair
|Guest •||May 06, 2018|
Medical visit feels like a pampered vacation
I was going to have a biopsy, I felt I was on vacation! I am always treated with utmost respect! I love the Kahler Towers ! The people are always looking for ways to help! My plane was late and I needed to check in before appointment. Long line in lobby , I am met at the door of the lobby! I explained I needed to hurry ! She smiles hands me room key and tells me to go to mayo appointment, she will have my bag in room when I am through! I was relaxed and a few minutes early! I love my Towers! Thank you for everything